Frequently Asked Questions, FAQs
What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address then it will be
returned to us. Unfortunately, FedEx charges us a flat $15 fee to
return the package, which we must in turn charge you. Once a package
with an incorrect or incomplete address has left the building there is
little we can do. On occasion we can reroute a package to the proper
address for a fee of $15 but this is not always successful. Either way
the package will be returned to us and must be sent back out for
delivery. FedEx does not always call us to tell us that there is a
problem delivering the package and we often do not find out there is a
problem until the package is returned. In these rare instances, we ask
for your patience and promise in return to do everything in our power to
make sure your gift basket arrives in perfect condition and as soon as
Are your delivery times guaranteed?
Yes! Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight and
Saturday. If our delivery partner misses the delivery then we will
refund the shipping on your gift. Please know that if the recipient is
not home and was unable to deliver the package, this does not qualify as
missing the delivery. Also, circumstances beyond our control, such as
severe weather, natural disasters and so forth void the delivery
guarantee. We run over 99% on time so trouble with shipping is a very
What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it is delivered
to a receiving area. From there, the hospital staff brings the package
to a patient’s room. This process could delay the package from being
delivered to a recipient for several hours and, depending on the time of
day that it is initially delivered, the package might not get to the
recipient until the next day. This process is to ensure the safety and
privacy of the patients in the hospital. Please note: If you select your
gift to be delivered on the weekend, its delivery can be delayed by
What if the gift is going to a college?
If a gift is being shipped to a college, the package is most often
delivered to the Campus Mail Room. This occurs even when an exact
address, complete with door number, is on a package. This is a security
measure most colleges put in place to ensure the safety of their
students. Please note: If you select your gift to be delivered on the
weekend, its delivery can be delayed by this process.
What if the gift is going to a business?
If a gift is being shipped to a business, FedEx and UPS will deliver the
package to the designated area where they deliver all other packages to
the company. This may be a receiving area, a welcome desk, or an
administrative desk. Many companies do not allow the delivery drivers to
enter an office in pursuit of a recipient, so once the package has been
signed for, it is the companies’ responsibility to make sure the gift
reaches the correct person.
Can I send a package internationally?
Yes! Because of the sensitive nature of shipping internationally, we
suggest you give us a call at (866) 842-1050 to place your order. An
international specialist will assist you with your order.
Do recipients have to be present to receive their packages?
For gift baskets that contain alcohol, Yes and a 21+ signature is required! This policy is
non-negotiable; please do not ask for us to even bend this rule. For
everything else, it is up to the discretion of the individual FedEx
delivery driver. If the package can be safely left then they are
instructed to do so, that way the recipient will receive their gift on
the day it was intended. If they cannot leave the package in a secure
location (door man building) the driver will have to come back later,
and very often it is on the next day.
How do you pack your gift baskets?
We use state-of-the-art instant foam packaging. Your gift will NEVER
arrive with annoying popcorn and will be out of the box in seconds. The
foam is perfectly formed to the contents of your gift and will require
zero cleanup or hassle. Look for our competitors to use popcorn, paper,
bubble wrap and other inferior packaging materials that while they
protect the gift in transit, severely hinder the presentation and
diminish the enjoyment of receiving the gift.
During the summer months it becomes necessary to ship chocolate gift baskets
with ice packs to ensure they arrive in nothing less than pristine
condition. They must also be shipped via FedEx Express and cannot be
shipped over the weekend. We do this to make sure that your gift basket
is perfect when it arrives.
For a variety of reasons, we will occasionally run out of a specific
item. While this does not occur often, we reserve the right to
substitute the unavailable item for a different one of equal or greater